***Please read carefully prior to placing your order.***

We want you to love your purchase. We will work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery.

Please track your shipment, and inspect and count all items carefully at the time of delivery.  Note any damage observed on the delivery slip before signing for delivery, take photos of packaging and contents, and reject delivery of items where the packaging is severely damaged or not intact. Also please notify us immediately at the time of delivery if any items are missing.

***Claims for missing, damaged, or defective merchandise must be filed within 2 days of delivery. After 2 days we will be unable to process your claim, as most shippers will not accept claims filed after that time period.***

Contact us if you have any questions during your delivery, and we will help you handle any issues as efficiently as possible.

Most furniture, lighting, and rugs that we offer are either made-to-order, or non-stocked and ordered specifically for you, and therefore NOT RETURNABLE unless damaged or defective and reported as such at the time of delivery. 

Made-to-order and non-stocked items include all furniture, lighting, rugs, and accessories shipped directly from our manufacturers, which encompasses a majority of orders.

Please be sure to measure carefully, thoughtfully consider your purchase, and contact us for any assistance you need prior to placing your order.

You may return in-stock, small-parcel items for store credit or refund with your original receipt when returned in original (new and unused) condition within 14 days of store purchase or delivery. 

For online orders, please contact us at studio@paletteandparlor.com or 919-960-1781 to request a Return Authorization prior to sending your return.

For all returns, the cost of outbound shipping and return shipping are not refundable. Please ensure that your item is well-packaged to prevent damage and fully insured for return shipment.

We will issue your refund or store credit, less any associated shipping cost, within 48 hours of receiving your return.