Shipping Methods
Small items ship via FedEx, UPS, DHL or the US Postal Service.
Furniture and larger items ship via Freight and Specialty Furniture Carriers with Curbside, Threshold, and White Glove Delivery Options.
Shipping Rates
We are pleased to offer free local pickup for small-parcel items in stock, and subsidized shipping rates for furniture, lighting, and rugs delivered within the continental United States as follows:
| Order Type and Amount | Shipping Rate |
| Small Parcel | Order Total < $100 | $10 Flat Rate |
| Small Parcel | Order Total $100 - $1,000 | 10% of Order Total |
| All Furniture &/OR Order Total > $1,000* |
Curbside: $125 |
*Please note all Trade Orders, orders for delivery outside the continental USA, and other large orders that include furniture shipping from multiple manufacturers will be quoted on a project basis, and may not include the subsidies reflected in the shipping rates above.
Curbside: Includes delivery to your curbside, or to a commercial loading dock.
Threshold: Delivery to your door. If you live in an apartment building, threshold delivery includes delivery to the entrance of your building.
White Glove: Recommended for most large furniture items. Delivery within a 4-hour window includes inside delivery to your room of choice with one flight of stairs included, unpacking, light assembly (up to 30 minutes), and removal of packaging materials.
Please be sure to measure carefully prior to placing your order.
How long will it take to receive my order?
Many of our manufacturing partners offer Quick Ship furniture, lighting, and rug options that we can ship to you directly within 2-4 weeks.
For all made-to-order and non-stocked items, lead times vary depending on the item. We will provide you with an estimated delivery time frame after processing your order.
For in-stock small parcel items shipping directly from our showroom, we strive to ship within 2-3 business days.
From where will my order ship?
Most items are shipped directly from our manufacturer's factories and warehouses in the United States, Europe, and around the world.
In-stock small parcel items will ship directly from our showroom and warehouse in North Carolina.
Return Policy
***Please read carefully prior to placing your order.***
We want you to love your purchase. We will work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery.
Please inspect all items carefully at the time of delivery. Note any damage observed on the delivery slip before signing for delivery, take photos of packaging and contents, and reject delivery of items where the packaging is severely damaged or not intact.
***Claims for missing, damaged, or defective merchandise must be filed within 2 days of delivery. After 2 days we will be unable to process your claim, as most shippers will not accept claims filed after that time period.***
Contact us if you have any questions during your delivery, and we will help you handle any issues as efficiently as possible.
Most furniture, lighting, and rugs that we offer are either made-to-order, or non-stocked and ordered specifically for you, and therefore NOT RETURNABLE unless damaged or defective and reported as such at the time of delivery.
Made-to-order and non-stocked items include all furniture, lighting, rugs, and accessories shipped directly from our manufacturers, which encompasses a majority of orders.
Please be sure to measure carefully, thoughtfully consider your purchase, and contact us for any assistance you need prior to placing your order.
You may return in-stock, small-parcel items for store credit or refund with your original receipt when returned in original (new and unused) condition within 14 days of store purchase or delivery.
For online orders, please contact us at studio@paletteandparlor.com or 919-960-1781 to request a Return Authorization prior to sending your return.
For all returns, the cost of outbound shipping and return shipping are not refundable. Please ensure that your item is well-packaged to prevent damage and fully insured for return shipment.
We will issue your refund or store credit, less any associated shipping cost, within 48 hours of receiving your return.
International Orders
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.
You may also use MyUS.com's Personal Shopper service to make a purchase from our store. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Join MyUS.com and get your US suite number for export.
2. Shop online with us, and ship your purchases to your MyUS.com Suite Address.
If you are ordering multiple items from us and other US stores, you'll enjoy the most savings on international shipping by using MyUS.com Premium Service.
